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eG Agent is not communicating to eG Manager

How to troubleshoot, if the Agent is not communicating to manager but able to validate the manager availability from browser? (Assuming manager/Agent configuration is fine)

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  • Check the manager connectivity using ICMP ping and telnet
  • Check if there is a proxy between the eG agent and manager, if proxy exists make sure that the eG agent is configured to connect using the proxy
  • Check the Nick name set for the agent and the component is configured with the same¬†
  • Check the error_log files for some basic clues, located under¬†egurkha\agent\logs

If you still have issue, send the error_log file to eG helpdesk for more assistance.

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