I don’t know why agent stopped
running on my Windows server, I checked the service it is not running. Why does
this happen and what do I do?
about 7 years ago
could happen under the following circumstances
the manager is unreachable, when the agent was started last.
If the manager is down, when the agent was started last. In both the cases the
agent would go for an incremental sleep. Restarting the agent would resolve
To help identify the reasons behind the agent not running, do the following:
Examine to see if the <EG_INSTALL_DIRECTORY>\agent\data directory has some files with test names on that box.
Examine the log files located in <EG_INSTALL_DIRECTORY>\agent\logs Some common errors we come across in such situations in the error logs are like:
"EgManager could not be contacted" : Indicates that the agent is
having issues connecting and talking to the manager via the network.
"Applications in this host is currently not being managed" : Indicates
that either there is nothing being managed in the manager with the current
IP/nick, or the nick name on the agent side has been configured wrongly
Try restarting the eG Agent and if it doesn't work, take a copy of the error_log file from the above mentioned directory and send it to eG Helpdesk for more assistance.