What are the
troubleshooting steps when eG manager is slow?
Best Answer
A
Administrator
said
about 9 years ago
Follow the below instructions
Review the logs files generated by eG
Check the network delay between eG manager and the database backend
Check the performance of eG database by checking the average insert time for a record
Check resource availability on eG manager machine (CPU/Memory/Disk IO)
Check the resource consumption for Tomcat, if Tomcat is taking much resource analyze which of the
eG manager process is consuming the resources using stack trace.
Check for blocked java
threads using the stack trace.
Check state manager
performance using the stack trace
These should point you in the right direction. If you still require assistance, please reach out to eG support.
1 Comment
A
Administrator
said
about 9 years ago
Answer
Follow the below instructions
Review the logs files generated by eG
Check the network delay between eG manager and the database backend
Check the performance of eG database by checking the average insert time for a record
Check resource availability on eG manager machine (CPU/Memory/Disk IO)
Check the resource consumption for Tomcat, if Tomcat is taking much resource analyze which of the
eG manager process is consuming the resources using stack trace.
Check for blocked java
threads using the stack trace.
Check state manager
performance using the stack trace
These should point you in the right direction. If you still require assistance, please reach out to eG support.
Jack Miller
What are the troubleshooting steps when eG manager is slow?
Administrator
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Finding eG Agent version
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Delete and Acknowledge alarms
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Updating nick names
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Changing IP address of a monitored component
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Changing IP address of remote agent and external agent
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Inside view metrics are not collected by eG
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Error 1067
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Agent stopped running
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eG agent auto-startup
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Remote agent connection issue
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