Launch a web browser on the eG agent server, access the eG Manager's web console, and if the web page loads, use the same parameters you used in the web browser's(like hostname/ip:port).
If the web page does not load, try identify the cause -
- check the connectivity to the eG manager server using ping/telnet commands.
- talk to the network administrator, and make sure that firewall policies are not blocking communication
- Check the eG Agent error_log file for basic clue , it is located under the folder egurkha\agent\logs.
If you still not able to figure it. Send the log files to the eG Helpdesk for more assistance.