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Managing Servers with IP in different environments

In a managed services kind of environment, often different environments/customers may have the same private IP addresses. In this case, how does the eG manager function?  


Best Answer

The eG manager can use the "nick name" provided at the time of installation of the agents for this purpose. Agents installed on the systems with the same IP addresses must have different nick names assigned to them. When adding these systems for monitoring, the nick name as mentioned on the eG agent must be specified in the eG admin console. 


By default, the eG manager automatically does a reverse mapping of IP address to nicknames, so just assigning different nicknames for the agents is NOT sufficient for the eG manager to be able to differentiate between these systems. 

Go to Admin -> Settings ->Manager ->General Settings

Select Yes for the “Automatically map IP address of agents to nick names”.


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Answer

The eG manager can use the "nick name" provided at the time of installation of the agents for this purpose. Agents installed on the systems with the same IP addresses must have different nick names assigned to them. When adding these systems for monitoring, the nick name as mentioned on the eG agent must be specified in the eG admin console. 


By default, the eG manager automatically does a reverse mapping of IP address to nicknames, so just assigning different nicknames for the agents is NOT sufficient for the eG manager to be able to differentiate between these systems. 

Go to Admin -> Settings ->Manager ->General Settings

Select Yes for the “Automatically map IP address of agents to nick names”.


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