Do you have any agent that works at users workstations, or does the eG solution support only server based operating systems? If it does work at workstations, let us know for which operating systems it is available?
eG Agent does support both Desktop and Server operating systems.
For the windows 8 OS, use the eG windows 2012 executable,
For the windows 10 OS, use the eG windows 2016 executable,
For the windows 11 OS, use the eG windows 2019 excusable.
Note: Make sure the OS is 32 or 64 bit, based on that you can use the respective eG agent executable. Example: for Windows 2008 x64 bit server you can use eG_Agent_2008 x64 executable.