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eGRemote service

We are managing components in my environment using a single eG Remote agent. Suddenly, the ‘eGRemote’ service on one of the managed components got disabled. Do I have to uninstall the eG remote agent and reinstall it to enable the service? I don’t want to do it! Is there an alternative?


Best Answer

Yes. An alternative is indeed available. If the ‘eGRemote’ service on a monitored component gets disabled, you do not have to uninstall and then re-install the eG remote agent that is remotely monitoring that component to enable the service. Instead, you are recommended to uninstall the ‘eGRemote’ service on the target component. To perform this uninstallation smoothly, the eG agent is bundled with an executable named, ServiceInstaller.exe. To run this executable, do the following:

  1. Login to the eG remote agent’s host.
  2. Copy the ServiceInstaller.exe file from the <EG_AGENT_INSTALL_DIR>\bin directory to any location on the monitored host.
  3. Login to the monitored host.
  4. Go to the command prompt of the host, switch to the directory that contains the ServiceInstaller.exe, and run the following command: ServiceInstaller.exe uninstall <ServiceName>
  5. For instance, the exact name of the eGRemote Execution service is ‘eGRemoteExec’. To remove this service, do the following:
  6. ServiceInstaller.exe uninstall eGRemoteExec
  7. Once the service is successfully uninstalled, a message to that effect will appear.
  8. The eGRemote Execution service so removed, will then be automatically recreated on the target host the next time the eG remote agent attempts to monitor it.


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Answer

Yes. An alternative is indeed available. If the ‘eGRemote’ service on a monitored component gets disabled, you do not have to uninstall and then re-install the eG remote agent that is remotely monitoring that component to enable the service. Instead, you are recommended to uninstall the ‘eGRemote’ service on the target component. To perform this uninstallation smoothly, the eG agent is bundled with an executable named, ServiceInstaller.exe. To run this executable, do the following:

  1. Login to the eG remote agent’s host.
  2. Copy the ServiceInstaller.exe file from the <EG_AGENT_INSTALL_DIR>\bin directory to any location on the monitored host.
  3. Login to the monitored host.
  4. Go to the command prompt of the host, switch to the directory that contains the ServiceInstaller.exe, and run the following command: ServiceInstaller.exe uninstall <ServiceName>
  5. For instance, the exact name of the eGRemote Execution service is ‘eGRemoteExec’. To remove this service, do the following:
  6. ServiceInstaller.exe uninstall eGRemoteExec
  7. Once the service is successfully uninstalled, a message to that effect will appear.
  8. The eGRemote Execution service so removed, will then be automatically recreated on the target host the next time the eG remote agent attempts to monitor it.


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