eG Self-Service Portal

This tutorials shows how to work with eG’s Layer Models. Each component managed in eG is represented as a hierarchical layer.  Learn what makes up a layer: ...

The Current Alarms window is extremely powerful. It shows critical, major, and minor alerts.  This tutorial also explains the color coding used by health in...

Understand the eG Infrastructure Dashboard that shows the infrastructure Health, Services, Zones, and Segments. The dashboard has many useful panels includi...

This tutorial covers how the Detailed Diagnosis is used by an eG operator.  It’s also represented by the magnifying glass icon. The polling frequency of the...

Learn the difference between Measure, Summary, and Trend graphs in the eG Console. Measurement graphs can be accessed for each metric in the layer views. Ad...

Find the information that you need inside eG’s context-sensitive help pages. Whether you are researching a specific metric, or need information regarding eG...

Understand how a topology map will provide you with the necessary information for multi-tiered environments. The topology map shows how all the components a...

eG Reporter offers comprehensive pre-canned and customizable reports for availability, performance, and usage of the monitored environment. Includes Executi...

Learn how to work with Fix History in eG. Do this by clicking on the history icon next to measures or metrics.  Add to your knowledge base by entering comme...